Kiosks empower staff to operate the facility around the clock. Facility managers can hand off customer service calls to the kiosk, free up time to rent units, manage auctions, collect past-due storage fees, and market the business.
People need self-storage in response to a life event: downsizing, job loss, or disaster. We must consider accessibility when designing security systems.
Kiosk technology isn’t just a tool to help owners and managers increase customer satisfaction, operational efficiency, and revenue – it also increases the facility’s value by providing customers with more convenient self-service. Using a kiosk to offer a full-service rental and payment solution, storage facilities can reduce the need for human interaction at the front desk.
Using kiosks can also free up time for staff members to focus on other value-creating activities that support the organization. It can include taking customer phone calls, managing auctions, checking and cleaning units, making bank deposits, coordinating and conducting tours, collecting past-due rent, and more. This way, the staff can provide a better overall customer experience and help drive growth for the company.
Kiosk for self storage facilities can now offer customers more efficient and convenient services. These kiosks are becoming increasingly popular nationwide in airports, restaurants, and parking garages. If you have visited a self-storage facility lately, you may have noticed the new lobby kiosks. These kiosks are integrated with the property management system, enabling customers to enter their information directly into the database. Moreover, the kiosks can answer tenant queries, eliminating the need for phone calls or office visits.
Many self-storage facility operators have incorporated kiosks in the last few years to help make their operations more efficient and accessible for their tenants. Kiosks allow customers to sign a lease, purchase insurance, and move into their units without human interaction. It is important for millennial and Gen Z consumers, who prefer self-service options.
Kiosks also provide on-demand customer support, reducing the need for managers to be present at your facility. Customers can ask questions or get help with their storage needs on demand and through a live video chat system. Enables your team to focus on other revenue-driving tasks during busy times while assisting users who need it.
Consider a self-storage kiosk if you’re looking for a solution to bring your self-storage business into the 21st century. This innovative technology allows users to purchase units, sign up for an account, pay rent, and update access codes through a large touchscreen computer. In addition, using a digital signature and a scanner for driver’s licenses can help reduce processing time.
This kiosk software provides an automated experience for new and existing users. It also eliminates the need for a facility manager and gives users a smoother move-in process by allowing them to complete their entire transaction on the screen.
Besides being a convenient tool for customers, self-service kiosks are a great way to streamline storage company workflow and reduce staffing needs. With a touchscreen, customers can easily select units they wish to rent and complete all required information, including sign-up forms, leases, payments, insurance options, etc. In addition, kiosks allow users to check in on their own using a scanner or camera and can serve as a marketing tool with virtual tours and an upsell portal.
Most storage companies keep their kiosks up 24 hours a day for customer convenience. It is crucial for landlords with many millennial tenants who prefer automated interactions.
When renting a unit, kiosks can also require a swipe of a driver’s license or biometric scan to verify identity. It helps the storage company ensure that only those authorized to rent a storage unit are on site, particularly after hours.
If your business has multiple locations, a self-storage kiosk can help you monitor and report on facility activity from afar. Enable you to make more informed decisions. Sometimes, the kiosk’s hardware can be integrated with your existing property management system for seamless and efficient operations.
Kiosks are everywhere: airports, hotel lobbies, retail stores, banks, and restaurants. They’re a natural extension of your brand and a convenience for your customers.
When appropriately used, kiosks allow you to run instant criminal background checks on tenants, link them to your computerized tenancy management systems, and dispense units and locks as a vending machine does. They can also access your website and email address, allowing for online rentals and payments.
Most importantly, a manager on duty can operate a kiosk during off hours. It allows managers to focus on more day-to-day challenges of running a facility, including helping customers, renting units, managing auctions, checking locks, and more. It also gives them time to do what’s most important: promote and market your facility to new and existing tenants.
In addition to being an excellent marketing tool, kiosks can elevate the customer experience by providing on-demand virtual support. They benefit Millenials, who are comfortable using their phones to complete transactional activities and prefer to interact with technology. Ensure your kiosk solution provides support and train staff to use it. Moreover, make sure that your team understands and appreciates the value of this new tool by giving them recognition and rewards for their successful adoption and support of it.